Thursday, November 19, 2009
Another reason why I hate Air Asia!!!!
Yesterday I bought a one way ticket from Air Asia from Penang to KL. The price of the ticket is RM74 inclusive of tax. However, towards the payment page, I notice there is another new fee imposed - CONVENIENCE FEE! I wonder what the heck is that? I clicked and found out that it is a fee imposed if one is paying using credit card. Don't you think is unfair for Air Asia to charge the so called convenience fee when we purchase ticket online? In fact, by online purchase, we are giving them the convenience, not the other way round. Moreover, normally online purchase of anything using credit card, there is no extra charges. The so called low cost airline will mint money if they charge extra RM5 in each transactions. Smart fellow!
I am not sure whether the convenience fee is standard RM5. RM5 out of RM74 is almost 7%!!! Normally, merchants charge max 3% when we use credit card. RM5 is not a lot, but question here is, is it fair for them to charge us???
I know this is quite a new thing, because 2 weeks ago, I logged in and purchased ticket for a friend, the so called convenience fee has not been imposed yet!!
Air Asia unnecessary charge this extra fee for using credit card is totally unfair, as if they are providing up class service to us? Recently my friend's luggage was mishandled when flying Air Asia. What the heck??!! If other airlines are not charging this, I really don't see the reason why Air Asia has the right to do that??