Ever since Air Asia started charging for booking through credit card, I tried to use direct debit from Ebanking for the payment. I feel it is totally not worth to pay them the so called 'convenience fee'- in my case was just RM32.
Anyway,this is the second time the delayed of confirmation itenary being sent to me. Today , I spend RM1.95/MINUTE to call their so called premium call centre, waited for a donkey 12mins for them to solve my problem - this is totally ridiculous. The customer service guy was telling, " My booking has been cancelled due to the lead time of payment has expired. BUT, A big but, Air Asia has already taken my money from bank, WTF, I asked him, " If I didn't call you, you can simply taken my money and cancel my booking , without reisuing a new ticket to me?????" That's stupid and unfair for me. Moreover, I need to spend RM20+ TO CALL TO THEIR PREMIUM CALL CENTRE????
WTF, I hate Air Asia...............but I have no choice, coz they already became a monopoly business, I don't think they will improve their service!!!!